Terms and Conditions


LAST UPDATED: 17th June 2020


We, Gardiner Distribution Limited, have made every effort to ensure the accuracy and suitability of the information contained in the documents and related graphics published on this website. Your use of this website is subject to your acceptance of the following terms and conditions of use.

We will not be responsible for any loss from the use of, or reliance on this information. In no event will we be liable for any special, indirect or consequential damages of any kind, that may result from use of the website as a consequence of any inaccuracies in, or any omissions from, the information which it may contain.

All documents and related graphics are provided ‘as is’ without any warranty of any kind, either expressed or implied. We hereby disclaim all warranties and conditions with regard to this information. You should not assume that the information displayed is error-free or that it will be suitable for the particular purpose that you have in mind when using it.

It is our policy to obtain permission to link to other websites. We are not responsible for the content or reliability of the linked websites, and we do not necessarily endorse the views expressed within them. Listing should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

We give no warranty regarding the ownership of any intellectual property either in the contents of this website or in any other sites with which we may be linked.

We make every effort to check and test material at all stages of production. It is always advisable to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.


Please allow all deliveries to be one-man, kerbside only. We are not insured to bring goods inside of a residential address. Failed delivery is chargeable, re-delivery rate varies depending on size and location of goods). Labour would be required on site to off-load from tail-lift or similar depending on delivery vehicle,. 


Goods are covered by manufacturer’s warranty, Gardiner Distribution will assist, if required, in helping to arrange a service call, however, the final outcome of the manufacturer we support without prejudice. With new GDPR rules, we are unable to book a service call for you, or your customer. Products found faulty within the first 30 days (following delivery), would be the responsibility of Gardiner Distribution, however, a service call would still be required to ascertain product or installation fault.

Any service calls found to be installation fault and not product fault, will be chargeable.


We will accept returns of new, unopened goods within 14 days of the date of delivery to our HQ address only. We reserve the right to apply a re-stocking charge depending on the item in question which we will advise you before accepting the return. Any items to be returned must be logged in writing prior to the return being made . Made to order items are non-refundable. For any goods that do not meet a “brand new” criteria upon receipt, we will offer you the chance to collect, otherwise we will refund you in part based on the new market value (value will vary depending on  specific item), we will advise the refund about ahead of issuing. All refunds will be processed within 30 days or receiving return sign-off without exception.